Energy firms rapped about poor customer support whereas nonetheless making mega earnings: This is Money podcast

Energy firms stood with each ft on the bottom this week.

The trade as a complete has come underneath scrutiny from regulator Ofgem for poor customer support, whereas our analysis discovered that 200 clients imagine Ovo has not billed them accurately.

Meanwhile, British Gas has been within the highlight for its huge earnings, which rose by a whopping 889 % within the first half of this 12 months.

Poor service: Energy firms have been accused of mistreating clients, together with making errors with their payments

These firms definitely make some huge cash – so ought to they be spending extra of it to assist their clients?

Lee Boyce, Helen Crane and Georgie Frost ask why issues go so incorrect and what individuals can do in the event that they assume they’re not being billed accurately.

We additionally take a look at what occurs to financial institution accounts. Crisis-ravaged Natwest wins the swap battle due to the tasty money incentives, and it’s not simply Farage who’s being ‘unbanked’.

We hear the story of a susceptible couple who had been unable to pay payments and purchase meals after HSBC closed their account.

Inheritance tax has additionally been within the information, as there are rumors it might be abolished – however the Treasury is making much more cash out of it. Will it go?

Finally, we clarify what blended households must find out about making a will – after a girl was pressured to bid for her late mom’s belongings at public sale when her stepfather modified their mirror will after she handed away.

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